Reservations
A Service reservation is a specific time set aside for you to visit with one of our Service Representatives about your vehicle’s needs. Your reservation is very important to us because it allows us to pre-schedule our workload on a daily basis, increasing our quality and productivity. That means we can better satisfy the needs of all of our customers. The benefits to you include:

• More convenient arrival times
  Using our reservation system, you can schedule a reservation at your convenience.
• Less time waiting when you arrive
  When you make a reservation, much of the administrative tasks can be handled before you arrive. That means you’ll spend less time waiting for us to process the paperwork for your vehicle.
• More relaxed atmosphere
  Let’s face it, needing car repairs can be a very upsetting experience. Anything we can do to make your visit less stressful is good news.
• Higher quality repairs
  Everybody does their job better when there is less confusion. Our Service Representatives are no different, and when they write accurate repair orders, our Technicians make accurate repairs.
• More accurate "Time Promises"
  When you make a reservation, we arrange our schedule to include the time necessary to perform the work you’ve requested. When we are better informed about our work schedule, we are able to better inform you about when you might expect to have repairs completed.

When you need to make a reservation you may do so right online, or you may wish to call and ask to speak with the Service Department or ask for your favorite Service Representative by name. When you arrive at your reserved time just drive right in the Service entrance and we will finalize your paperwork in preparation for the needed repairs. A reservation doesn’t necessarily mean we will begin work on your vehicle right away. Please let us know when you make your reservation if you will be waiting for for your vehicle so that we can make every effort to start repairs as soon as possible after you arrive.

Transportation
Warranty repairs which require an overnight stay for your vehicle may include the use of a rental car at no charge to you. If you will require transportation, please let us know when you make your reservation. We offer pickup and delivery services upon request and have rental vehicles available at modest rates should you need them.

Early Bird Service
If you find it necessary to drop off your vehicle during off hours, please feel free to use an Early Bird envelope located at the front Service entrance. Fill it out as completely as possible, include your keys, and drop it inside the slot in the front service door. We will contact you as soon as possible with information on the status of your vehicle.

Our Replacement Parts Pledge
We are dedicated to providing you with the best service. In our commitment to you, we pledge to do the following to get your vehicle serviced and back to you the Same Day:

• If the part needed for your vehicle is not available in our parts department, we will attempt to acquire the Genuine GM part locally, the Same Day.
• If the part is not available locally, we will order the part on a Customer Order from GM.
• If a Customer Order must be placed to GM, our Service representative will phone you the Same Day that your part is received from General Motors. At that time, a reservation will be made for the part to be installed on your vehicle.

Make a Service Reservation